Line Support Technician

If you want to do work that matters, and play your part in helping to save countless lives across the globe - then working at Crowcon could be the place for you.

We're dedicated to protecting people and the environment from gas hazards, providing single and multi-gas monitors for personal and large-scale infrastructure safety.

Function: Customer Service & Contact Center Operations

Job Type: Regular / Permanent

Role Type: Full time

Location: Abingdon, Oxfordshire

Job Description

Help grow a safer, cleaner, healthier future for everyone, every day.

Crowcon Detection Instruments Ltd. is looking to recruit a Line Support Technician to the Production department to contribute to delivering company growth goals. This is a local role reporting to the Manufacturing Engineering Manager.

Crowcon is a wholly owned subsidiary of Halma plc. Halma's purpose is growing a safer, cleaner, healthier future for everyone, every day.

Crowcon's values

• Do the right thing
• Collaborate and support each other
• Try new things
• Be yourself

The team is made up as follows

• Manufacturing Engineering Manager
  • Manufacturing Engineers
  • Line Support Technicians

Main Responsibilities

• Develop and maintain a strong working knowledge of Crowcon products and associated manufacturing processes.
• Provide first-line technical support across all product ranges, triaging and repairing units to component level.
• Own investigation of production test failures and repeat issues, driving root cause analysis and supporting permanent corrective actions.
• Support and improve production test and assembly equipment to maximise uptime and process stability.
• Maintain, calibrate and commission assembly and test equipment in line with planned maintenance schedules.
• Analyse production data (e.g. test failures, rework trends, downtime) to identify improvement opportunities.
• Contribute to continuous improvement initiatives using structured problem solving tools (e.g. 5 Whys, Ishikawa, 8D).
• Support the introduction of new products and process changes into manufacturing, ensuring robust transition to production.
• Create clear technical reports relating to product and process issues.
• Act as a technical mentor to apprentice technicians and production operators, supporting skills development on the shop floor.
• Ensure safe working practices in accordance with company health and safety policies, including ESD control.

Qualifications

• HNC or equivalent qualification in a relevant engineering discipline / comparable technical skillset gained through relevant work experience.
• Minimum 3 to 5 years experience in an electronics manufacturing, test or repair environment.
• Strong fault finding capability to component level on electronic assemblies.
• Ability to analyse BOMs, circuit diagrams, schematics and technical documentation.
• Good electro mechanical knowledge, supported by qualification or equivalent experience.
• Understanding of production test equipment and automated test environments.
• Working knowledge of Lean tools (e.g. 5S, process mapping) and structured problem solving techniques (e.g. root cause analysis, Ishikawa).
• Experience working within ISO 9001 or regulated manufacturing environments.
• Confident soldering and rework skills.
• Ability to interpret production performance data and identify trends.
• Strong organisational skills with the ability to manage multiple priorities in a fast paced production environment.
• Good written and verbal communication skills, able to articulate technical issues clearly to different audiences.
• Competent in Microsoft Office applications.

About you

• You are a self motivated, organised and driven individual who can prioritise workloads to ensure stoppages are resolved expediently, maximising possible uptime.
• You can communicate effectively to different teams to ensure a shared understanding of the problems.
• You are conscientious and always strive to do the right thing for yourself, your colleagues and our customers.
• You inspire with your passion and values.
• You are culturally sensitive.
• You are a collaborative team player.
• You are straightforward and have no interest in politics.
• You are curious and disrupt the status quo.

Company benefits

• Generous company pension (up to 10.5% matched on a sliding scale)
• Eyecare scheme (with Specsavers)
• 25 days holiday
• Your birthday off (after 1 year of service)
• 3 days holiday purchase
• 14 weeks paid maternity, paternity, adoption leave
• Cycle to work scheme
• Subsidised annual bus pass
• Annual train ticket payment scheme
• Employee assistance programme
• Learning and development opportunities
• Free parking and subsidised EV charging points
• Salary sacrifice car leasing

Salary range: £28,000-30,000