Lifeline Response Officer

Hours and Pay

Salary £27,254 - £28,598 (pro-rata) Salary Band £20,001 to £30,000 Post Type Permanent Hours Per Week Part time

Job and Application details

Categories Housing
Directorate N/A

Published Date 05/02/2026 Closing Date 22/02/2026

Responsibilities

• The Lifeline Response Officer role involves demonstration, installation and monitoring of various technology, alongside responding to emergency calls as necessary.
• Work as part of a response team based at the Town Hall in a calm, caring manner, able to think dynamically in a fast-paced, busy environment.
• Be confident in the use of databases and Microsoft Office packages with a good understanding of GDPR to meet administrative duties of the role.
• Be approachable with a "can do" attitude and demonstrate skills such as encouraging, being organized, flexible and able to communicate effectively and compassionately to a broad range of audiences.
• Having a strong background in a customer-facing role with experience of working with older and more vulnerable people is advantageous.
• The shifts available are as follows: Monday 19:30-06:00 (10 contracted hours); Tuesday 19:30-06:00 (10 contracted hours); Wednesday 19:30-06:00 (10 contracted hours); Thursday 19:30-06:00 (10 contracted hours); Saturday 08:30-18:30 (9.5 contracted hours); Sunday 08:30-18:30 (9.5 contracted hours).

The position would suit multiple applicants as we could look at splitting the hours/working pattern to suit the candidate.

N.B: This role requires an Enhanced DBS check

Benefits

• 32 days Annual Leave plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Flexible working
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Great wellbeing offer
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Arriva Employee Travel Club

For the full range of benefits we offer, please see our 'Why work for us' internet page, which also includes our Total Reward Booklet and Employee Benefit Video.

So, whether you have been caring for a family member or friend, working in retail and fancy a change, are currently volunteering or planning on re-joining the workforce-Look no further as a role at Lifeline Services could be for you!

For detailed information on this role, please refer to the 'Role Profile' and 'Role Profile supporting document'. Or for an informal discussion please contact and ask to speak to a Lifeline Senior Officer.

General Information for Applicants:

If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on or .

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We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.