Life Guard Conrad Bengaluru

Job Description

Job Number

HOT0CGWV

Work Locations

Conrad Bengaluru - 25/3, Kensington Rd, Halasuru, Someshwarpura, Bengaluru 560008

Job Summary

The Lifeguard performs reception duties and ensures all fitness facilities, including the water level and temperature of the swimming pool, are maintained in the best working and hygienic condition. They provide guidance to guests on safe usage of the fitness equipment, ensuring guest satisfaction at all times.

Responsibilities

• Maintain high guest service focus and excellent rapport by approaching work with guests in mind and proactively meeting their needs and requests.
• Take initiative to resolve issues, clearly communicating with guests and colleagues.
• Respond quickly and positively to changing requirements and tasks assigned.
• Contribute ideas and suggestions to enhance operational, environmental procedures and facilities at the property.
• Maintain vigilance and a sense of responsibility at all times.
• Ensure all facilities and equipment are operating well.
• Ensure guests have a comfortable and safe experience, and employees can work in a safe environment.
• Meet, greet, and bid farewell to all guests with a warm, friendly and genuine smile.
• Assist the desk when there are no guests in the pool area.
• Assist and explain to guests the use of all Health Club facilities.
• Check and ensure all audio-visual equipment is well maintained and in good condition; all stock and supplies such as towels and water are replenished adequately.
• Be vigilant and responsible for the safety of all guests using the Health Club facilities, including the pool.
• Ensure that all activities and job functions are performed in a safe environment using proper safety techniques.
• Monitor the water level and chlorine, reporting any issues to the Assistant Health Club Manager.
• Actively introduce guests to Spa and Health Club membership cards.
• Maintain all malfunctioning equipment and follow through with the repairs, issuing work orders for maintenance issues.
• Effectively deal with internal and external customers with tact and diplomacy to defuse anger, collecting and analyzing accurate information to resolve conflicts.
• Perform other related duties and special projects.
• Carry out any other reasonable tasks or requests as directed by management.

Management Note

The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Qualifications

• Minimum 2 years of experience, or equivalent combination of education and experience.
• Able to work under pressure and deal with stressful situations during busy periods.