Life and Identity Services Officer

Mō tēnei tūranga mahi About this roleThe Regulatory and Identity Services Taituarā branch shapes and delivers systems and services that touch almost every New Zealander. Through trusted services such as Passports, Citizenship, and Births, Deaths and Marriages, our diverse team works across Aotearoa and internationally at the intersection of innovation and integrity, protecting identity, supporting belonging, and making a real difference to people's lives. The role Te tūnga As a Life and Identity Services Officer (LISO), you play a vital role in enabling people to access trusted identity and life event services, including Passports, Citizenship, and Births, Deaths and Marriages. You will engage with customers through a range of channels, frontline and assessment-based, providing clear advice, carefully assessing applications, and making sound decisions within legislative and policy frameworks.Working as part of a collaborative team based in Christchurch , you will balance customer care with accuracy, risk awareness and timeliness. You will support equitable access to services, assist customers to use digital channels, and apply professional judgement in complex or sensitive cases. What you bring Nōu te rourou Experience in a customer-focused or service delivery environment, with the ability to manage complex or sensitive interactions Strong attention to detail, with a demonstrated ability to meet quality, consistency, and timeliness standards Confidence applying sound judgement when assessing information and making decisions Clear and effective communication skills, both written and verbal, with diverse stakeholders Digital confidence, including the ability to use core systems and support customers to transact in an increasingly online environment A collaborative, adaptable mindset, with a willingness to learn and contribute positively to team culture and continuous improvement For you Mōu At the Department of Internal Affairs, we are committed to offering a collaborative and innovative culture where your perspective and ideas will be welcomed. We want our people to thrive within a culture of best practice, while being able to set and achieve goals and being encouraged to challenge the status quo.To learn more about the diverse, important mahi we do at the Department and see why we're a great place to work check out our websiteBenefits -The salary range for this role is $62,947 - $78,334. Starting salaries are typically offered at the lower end of the range, depending on skills and experience.To review the full job description, please How to apply' Me pēhea te tuku tono We are unable to accept applications via email. Please click the apply button to submit your application.We're'committed to ensuring our application process is accessible to everyone. Please let us know if there is any'support, we can provide to ensure the process is accessible to you.'Applications for this role close 5pm, Friday 1 May 2026. Please also note that you must have New Zealand Citizenship to be considered for this role.If you have any questions, please email, Jordan Snell or Rata Holtslag Location: Canterbury