Library Customer Service Assistant

These two full-time 37-hour Customer Service Assistant posts are based at our busy Rugby Library where you will be the first point of contact for all users. The working pattern also includes some shifts at our branch library at Wolston.

You will be an integral part of a team; therefore, you will need to use your own initiative and take responsibility to ensure that tasks are completed and customer needs are met, ensuring a positive experience for customers of all ages.

ICT plays a huge role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands on advice and carrying out administrative duties.

You may also be required to assist with events and activities so you should have the ability to share enthusiasm and knowledge of books and reading with all ages, as well as have the enthusiasm to deliver promotional work including children's activities which may involve singing and telling stories.

Key requirements

• 4 GCSE passes, grade C or above or equivalent, to include English and Maths.
• A flexible approach to working hours within the needs of the service. You may also be required to work across any of our local libraries.
• Experience of working with members of the public in a customer service environment.
• Ability to share enthusiasm and knowledge of books and reading with customers of all ages.
• Ability and willingness to deliver promotional activities with customers of all ages.
• Ability to access and support users to access online services such as government websites, application forms, web email accounts and other similar services.

On the application form please clearly list that you have the required 4 GCSE passes, grade C or above or equivalent to include English and Maths. Please list each qualification separately with the obtained grade.

Working hours across the week will be allocated on a rota basis across all our sites. Libraries are open on a Saturday and specific sites also on Sunday, including Rugby Library, where staff work on a rota basis. Staff will be required to work weekends and working patterns will be based on the needs of the service and are subject to change.

Working patterns

Role 1 - Rugby & Wolston

Shifts at Rugby unless specified

Week 1

Monday 9.00-17.00 (Rugby am / Wolston pm)
Tuesday 9.00-17.30
Wednesday 9.00-17.30
Thursday 9.00-17.30
Friday 9.00-17.30 (Wolston am / Rugby pm)
Saturday off

Week 2

Monday 9.00-17.30
Tuesday 9.00-19.00
Wednesday 9.00-17.30
Thursday off
Friday 9.00-17.30
Saturday 10.00-16.00 (Wolston am / Rugby pm)

Role 2 - Rugby & Wolston

Shifts at Rugby unless specified

Week 1

Monday 9.00-17.30
Tuesday 9.00-19.00
Wednesday 9.00-17.30
Thursday off
Friday 9.00-17.30
Saturday 10.00-16.00 (Wolston am / Rugby pm)

Week 2

Monday 9.00-17.00 (Rugby am / Wolston pm)
Tuesday 9.00-17.30
Wednesday 9.00-17.30
Thursday 9.00-17.30
Friday 9.00-17.30 (Wolston am / Rugby pm)
Saturday off

For further information please see the Job Description and Person Specification;

Library Customer Service Assistant

Working for Warwickshire - This is the difference you make

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Click here to view the benefits at Warwickshire County Council.

Additional Information

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is required. You must be able to speak and provide advice accurately in spoken English to the public.

To discuss the role please contact Matthew Barton by emailing

Closing date: 20th April 2026
Interview date: W/C 27th April 2026

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more