Library and First Point Officer

Brief overview of the role

Telford & Wrekin Library Service is looking for a keen individual to join the team to cover a secondment. This is a maternity cover post commencing 9 March 2026 for 18.5 hours per week and will be based at Southwater Library.

The library service is a valued resource within the community. This role provides a highly customer-focused service to the public. Duties will include:

• answering general and book-related queries, issuing, discharging and shelving books
• promoting library stock
• cash handling
• helping with children's activities
• registering new users
• helping customers in the use of IT via the public access PCs.
• The post holder will also deliver the 'First Point @' services provided in the library

The position will involve working fortnightly on a Saturday on a rota basis. The post holder may also be required to work Sundays, evenings and Bank Holidays as required.

Skills and experience

Candidates must be:

• Knowledgeable about books, online resources and information on the Council website
• Able to work accurately, at times under pressure
• Able to communicate articulately with a diverse range of library customers
• Able to use good questioning skills to comprehend and meet the needs of library customers
• Able to show initiative and a desire for developing new skills

For an informal discussion about the role, please contact Gemma Hancox on or

Please click on the link below to view the job description and person specification.

A CV template is available if you do not already have a CV.

We believe great services start with great people - and that means building a workforce that reflects our community. At Telford & Wrekin Council everyone belongs and every voice matters.

What we offer

• We offer competitive salaries and a fantastic leave package - starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
• Flexible working & career progression.
• Local Government Pension Scheme.
• Staff discounts & salary sacrifice perks.
• Free parking & confidential wellbeing support.
• Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.

Find out further information about working at Telford & Wrekin Council, including our full list of benefits.

Roles involving children or vulnerable adults will require a criminal records check. It's an offence to apply if you're barred from working with these groups.

Please note: We do not hold a sponsorship licence for visas.

Attached documents

Job Description and Person Specification