LIBRARY ADVISOR, PART TIME

THE UNIVERSITY OF LIVERPOOL DIRECTORATE OF CHIEF OPERATING OFFICER LIBRARIES, MUSEUMS AND GALLERIES LIBRARY ADVISOR, PART TIME : 2 POSTS

GRADE 4 £25,804 - £28,778 pa (pro rata) It is an exciting time to join Libraries, Museums and Galleries as we are recruiting for our Customer Experience Team in the Libraries.

As Library Advisor, you will join a welcoming, high-performing team to provide a customer focused, high-quality service to library users.

You will provide an excellent front line service and administrative support, playing a key part in contributing to the development of student focused services.

This is a key role within a fast paced, front facing team providing a responsive, interactive and consistent service delivery and support to library users.

• Provide an excellent customer service and support at the first point of contact including face to face, online and throughout our buildings, engaging and interacting with library users and colleagues.
• Resolve online enquiries via our Ticket and Live chat service.
• Communicate effectively across the service to ensure smooth and consistent service delivery.
• Work on various service points effectively responding to all enquiries on Reception, Helpdesk, online platform and Roving duties throughout the buildings, with a view to a 'first time resolution' to enhance the student experience.
• Use the library management system to update user accounts.
• Liaise with other student centred services to support the student experience.
• Patrol all public areas of the library to ensure appropriate use of facilities & equipment, control noise and disruption, report any building & maintenance issues and help maintain a clean and tidy environment.
• Work together with Space and Facilities team members to support a safe working environment and facilities.
• Assist library users to use various resources and equipment to make best use of our services and resources.
• Assist other teams across the service with administrative work.

Our commitment to Equality, Diversity and Inclusion: We are committed to enhancing a workforce as diverse as our community and particularly encourage applicants who are of minoritised genders and ethnic backgrounds, living with a disability, and/or are members of the LGBTQIA community.