Level 2 IT Support

Posted 14 days 21 hours ago by GCS Recruitment

Permanent
Full Time
Other
Not Specified, Ireland
Job Description
Level 2 IT Support Engineer

Dublin 22 (Fully Onsite) Full-Time Permanent

Join a Growing MSP Supporting Enterprise Clients

Are you a customer-focused IT professional with a passion for Microsoft technologies and delivering exceptional support?

We are partnering with a rapidly growing Managed Service Provider (MSP) to recruit a Level 2 IT Support Engineer for a fully onsite, client-facing position based in Dublin 22. This is an excellent opportunity to work directly with a key enterprise client, providing hands on technical support while building strong stakeholder relationships and contributing to ongoing IT improvements.

What You'll Be Doing
  • Deliver high-quality Level 2 technical support across hardware, software, and networking issues.
  • Administer and support Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and OneDrive.
  • Manage user accounts, permissions, and security policies within Entra ID (Azure AD).
  • Support endpoint management and device deployments using Intune.
  • Troubleshoot Windows desktop and infrastructure-related issues.
  • Act as a trusted IT partner for end users and business stakeholders.
  • Work closely with internal Level 3 teams to resolve complex issues and implement improvements.
  • Maintain accurate documentation and contribute to service enhancement initiatives.
What We're Looking For
  • 3+ years' experience in a Level 2 IT Support, Desktop Support, or Systems Support role.
  • Strong Microsoft 365 administration experience.
  • Hands on experience with Entra ID (Azure AD), Active Directory, and Intune.
  • Good understanding of networking fundamentals (TCP/IP, DNS, DHCP).
  • Experience supporting Windows 10/11 environments.
  • Excellent troubleshooting, communication, and customer-service skills.
  • Ability to work independently in a client-facing environment.
Nice to Have
  • Previous MSP experience.
  • Microsoft, Azure, ITIL, or CompTIA certifications.
  • Exposure to security-focused environments and best practices.
Why Apply?
  • Work directly with a major enterprise client
  • Strong focus on Microsoft 365 and security technologies
  • High visibility, stakeholder facing role
  • Join a growing and ambitious MSP with career progression opportunities
  • Exposure to modern workplace, cloud, and security solutions