Level 2 Deskside Support Engineer - Onsite Dublin

Ergo is seeking a Level 2 Deskside Support Engineer for a fully onsite role in Dublin, initially for 15 months. The successful candidate will manage incidents and service requests according to ITIL standards. Responsibilities include supporting various users, resolving complex issues escalated from first-line support, and managing high volumes of calls while meeting SLAs. Required qualifications include experience in a similar role and expertise in Microsoft tools and systems. Fluency in English is essential for this role.