Lettings Senior Property Manager
Posted 33 minutes 29 seconds ago by Trades Workforce Solutions
My client is a leading multi branch independent agent who have built up an impressive brand over many years. They pride themselves on their reputation for delivering outstanding customer service and they believe in bringing together traditional values, the latest technology and a real passion for people and property. They are currently looking for an experienced and highly organised Senior Property Manager to oversee a portfolio of residential properties and lead their property management function. This role requires strong leadership, excellent communication skills, and a deep understanding of the lettings and property management sector. You will act as the main escalation point for landlords, tenants, and contractors while ensuring compliance, service excellence, and portfolio performance.
Key Responsibilities Portfolio Management- Oversee a portfolio of managed residential properties, ensuring all tenancy and property related matters are handled efficiently.
- Ensure properties comply with current lettings legislation, including safety certifications, deposit protection, and right to rent obligations.
- Stay updated on changes in housing law and industry standards, advising management and landlords accordingly.
- Build strong and trusting relationships with landlords and tenants.
- Handle escalated complaints and complex cases professionally and proactively.
- Provide landlords with guidance on legislation, rent levels, maintenance, and portfolio performance.
- Support junior property managers and administrators, offering training, coaching and guidance.
- Oversee the quality of work within the property management team and contribute to process improvements.
- Coordinate repairs and maintenance with approved contractors.
- Manage quotes, approval processes and contractor performance.
- Ensure emergencies are handled quickly and effectively.
- Prepare documentation such as notices, inventories and inspection reports.
- Maintain accurate records using the company's property management software.
- Report on KPIs, portfolio health and compliance status.
- Experience in residential property management.
- Strong understanding of UK lettings legislation and compliance.
- Excellent communication and conflict resolution skills.
- ARLA/Propertymark qualification (or working towards) preferred.
- High level of organisation and attention to detail.
- Ability to lead, mentor and support team members.
- Confident using property management systems and Microsoft Office.
- Calm under pressure and solution focused.
- Professional, reliable and accountable.
- Customer service driven with a positive attitude.
- Strong problem solver with the ability to handle complex cases.
- Proactive approach to improving processes and service delivery.
Competitive salary and commission package OTE £35K+
Hours - Monday - Friday 9 - 5:30