Lettings Coordinator - Florence House, Colindale, London Business Operations Florence Hse

Purpose of the Role

To facilitate all New Lettings and Rent Increases for 186 Built to Rent (BTR) apartments at Florence House as part of a site based team.

Key Responsibilities

• Act as first point of contact for new letting applications, responding in a timely manner to all new enquiries.
• Achieve client set KPI's and targets.
• Arrange and conduct property viewings.
• Negotiate and process offers.
• Complete applicant vetting and deal administration, including ID Checks and Right to Rent.
• Negotiate and manage rent increases.
• Work alongside the lettings managers to develop strategy and incentives.
• Work alongside the central Tenancy Progression team to complete deals.
• Provide required lettings data for commentary in centralised reporting.
• Regularly update property advertisements on portals and social media.
• Perform pre void inspection reporting to property management team on presentation and condition of apartments.
• Arrange void works including inventories, cleans and light maintenance.
• Prioritise customer service, ensuring residents and applicants have the best possible experience, and become our ambassadors.
• Support resident events and activities.
• Respond to additional resident queries and concerns where required.
• Meet and greet new tenants, providing keys, new tenancy information, and apartment orientation tours and pre-arranging check in reporting.
• Carry out other duties as may be reasonably required from time to time.

Skills, Knowledge and Experience

• Proven experience in Lettings Negotiation/Management (BTR preferred but not essential)
• Up-to-date knowledge of appropriate regulation and legislation
• Excellent written and spoken etiquette
• Common-sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• IT literate and social media savvy

Working Hours - 5 over 7 days

Salary - Basic salary up to £32,000.00 p/a (up to 10% discretionary bonus). Commission offered up to £16,000.00 p/a based on KPIs.