Leisure Team Member - Marine Troon

Opportunity

Reporting to the Leisure Manager, you will play an integral role in delivering an exceptional leisure and wellness experience for our guests and members. From maintaining our facilities to providing a warm and professional welcome, you will help ensure every interaction reflects the Marine & Lawn standard of hospitality.

Responsibilities

• Maintaining and preparing gym and leisure equipment to the highest standards
• Ensuring all poolside and wellness areas are clean, safe, and impeccably presented
• Monitoring pool water quality and maintaining plant equipment including filters, pumps, heating, and ventilation systems
• Responding calmly and professionally to incidents and supporting guest safety throughout the leisure facilities
• Supervising changing areas, checking lockers, and ensuring all guest areas remain organised and welcoming
• Managing spa bookings and memberships using our computerised booking systems
• Handling guest enquiries in person, by telephone, and via email with professionalism and warmth
• Promoting and upselling memberships, spa experiences, and wellness offerings
• Supporting the achievement of monthly membership and sales targets
• Completing opening and closing procedures in line with operational standards

Qualifications

• Pool Responder or Lifeguard qualifications (preferred, although training can be provided)
• A good understanding of the health, fitness, and wellness industry
• Level 2 or Level 3 Gym Instructor qualification (desirable)
• Pool plant operation experience (desirable)
• Excellent communication and interpersonal skills
• A positive, team focused attitude and a proactive approach to service

Values

• Respect - We treat every guest and colleague with kindness and dignity.
• Excellence - We go the extra mile in pursuit of outstanding service.
• Accountability - We take ownership of our actions and follow through on our promises.
• Cooperation - We work together as one team to deliver the best experience.
• Honesty - We act with integrity and transparency at all times.

Perks

• Enrolment in pension from Day 1 for all eligible team members
• Meal on each shift in a dedicated team member restaurant
• Access to everyday discounts from high street retailers
• Discounted hotel room rates for you and your family (T&C's apply)
• Refer a Friend Scheme - just by putting a good word in for a friend you could earn some extra cash
• Incentive schemes
• Access to participating in healthcare plans and insurance plans - just in case
• Positive team working environment

Equal Opportunities

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.

Right to Work

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.