Leisure Supervisor

As part of our team, you will enjoy a range of excellent benefits, including:

• Discounts on hotel stays and Food & Beverage across our properties
• Complimentary lunch or dinner while on duty
• Access to our Associate Assistance Helpline for confidential support and guidance
• Complimentary use of the hotel's gym facilities
• Opportunities to develop your career within a growing hospitality business
• A supportive and inclusive working environment

Fitness/Wellness

• Provide advice to individuals on the correct method of exercising with fitness equipment, including weightlifting equipment, exercise bikes, jogging treadmills, and other training and exercising apparatus.
• Assess individual's current exercise program, level of fitness, etc. to develop personalized exercise programs and provide fitness counselling.

Recreation and Fitness Area Maintenance

• Call Maintenance or an outside service company if machines require service in order to maintain properly functioning fitness equipment.
• Maintain an adequate supply of cups and water in recreation area (fitness centre, locker room, pool, tennis court).

Recreation Communication and Coordination

• Provide information to guests about available recreation facilities, activities, lessons, and equipment.
• Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.
• Register and schedule guests for activities by recording information using the appropriate method (e.g., write in registration book, enter into Concierge Assistant).

Recreation Facilities Safety

• Promote the rules and regulations of the recreation facility (fitness centre, pool/beach, tennis courts, skiing area) intended for the safety and welfare of guests and members.
• Complete any certifications/training required by law or manufacturer to instruct guests/clients on the use of equipment.

Guest Relations

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Address guests' service needs in a professional, positive, and timely manner.
• Assist other employees to ensure proper coverage and prompt guest service.

Communication

• Talk with and listen to other employees to effectively exchange information.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Provide assistance to coworkers, ensuring they understand their tasks.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

Assists Management

• Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
• Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
• Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
• Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
• Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
• Serve as hourly employees' first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process.
• Collaborate with management to formally recognize hourly employees' performance contributions.
• Assist management in counselling hourly employees on work related concerns and issues to ensure satisfaction and productivity.
• Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
• Coordinate tasks and work with other departments to ensure that the department runs efficiently.
• Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance around guest and employee satisfaction scores.
• Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).
• Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
• Assist management in preparing and conducting performance reviews of hourly employees.
• Assist management in preparing work schedules of hourly employees.

Working with Others

• Develop and maintain positive and productive working relationships with other employees and departments.

Compensation: To be discussed