Leisure Attendant

Job Number

Leisure Attendant (HOT0CKA8)

Work Locations

Hilton Birmingham Metro National Exhibition Centre, Birmingham B40 1PP

Benefits

• Hourly rate of £12.71
• Free, healthy and high quality meals when on duty
• Grow your Career !
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free car park
• Subsidised Taxi between 12am and 7am
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day: 1 night stay with breakfast and dinner
• Modern and inclusive Team Member's areas

A Leisure Attendant is responsible for delivering outstanding levels of cleanliness, safety, and member satisfaction in the Club.

• Complete and record all relevant quality and safety checks in line with company procedures.
• Maintain a safe and secure environment for yourself, guests, and colleagues.
• Proactively acknowledge members, anticipate their needs, and action requests in a friendly and efficient manner.
• Ensure member access to towels and consumables is uninterrupted.

• Provides direct support to Club Manager, and the Health Club team.
• Interacts and communicates effectively with all members of the Health Club & team, Guests, peer group.
• Establish effective communication practices and channels.

Commercial

• Contribute to and review the club promotions plan.
• Maintain an awareness of consumer trends and competitor activity.
• Optimise income through the promotion of additional service propositions.

Operational

• Organise yourself and your work to ensure you can deliver excellent customer service and that required checks are completed in a timely manner.
• Complete and record relevant quality/safety checks in line with company procedures.
• Clean/prepare and review the club public areas and any 'back of house' areas allocated to the defined standard.
• Maintain a safe and secure environment for yourself, guests and colleagues.
• Minimise utility consumption and waste at all times.
• Support club reception /operations when required.
• Ensure your activity always considers the health and safety of members and colleagues and that appropriate warning signs are visible where you are working.
• Adhere to company policies relating to Health & Safety at work.

Customer Service / Quality

• Ensure a high standard of tidiness and cleanliness in all areas of the Club.
• Be proactive in ensuring all members are acknowledged in a timely and appropriate manner.
• Ensure member access to towels and consumables is uninterrupted.
• Deal with any member problems effectively and refer any which you cannot resolve to your supervisor.
• Demonstrate an awareness of customer priorities and anticipate needs.
• Action all guest requests in a friendly, efficient manner.

Teamwork

• Ensure your behaviour respects the perspective, privacy, safety and security of club members and your colleagues.
• Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements.
• Always deliver your 'fair share' in team task elements of the role and support colleagues whose workload may temporarily exceed your own.

What are we looking for?

• Excellent team-working skills.
• The ability to identify allocated cleaning priorities and respond accordingly.
• High levels of product standard and process knowledge with low levels of re visits following audit checks.
• An ability to use workplace tools provided.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience working as part of a team.
• First Aid at Work certification.