Legal Assistant Team Leader

We have an exciting opportunity for an experienced and motivated colleague to join us as a Legal Assistant Team Leader, leading our Legal Assistant team within the legal departments.

In this role, you will be responsible for the day to day management of the team, ensuring high quality support is provided to the wider legal function. You will play a key role in driving performance, developing capability, and ensuring work is delivered accurately and efficiently in a regulated legal environment.

This is a fantastic opportunity to further develop your leadership skills, broaden your operational knowledge, and make a meaningful impact, with the support of the wider management team.

Key Responsibilities

• Leading, mentoring and supporting the Legal Assistant team to deliver excellent customer outcomes and build skills and capability
• Managing performance, absence and development in line with company and SRA requirements
• Building positive, open relationships that encourage engagement and development
• Contributing to a collaborative, high performing management culture
• Supporting the delivery of change initiatives and helping the team adapt confidently
• Working closely with legal departments and internal stakeholders to meet service requirements
• Ensuring work is completed accurately and within agreed timescales
• Monitoring performance using MI and supporting improvement actions
• Partnering with the Operational Principal Associate on MI, process improvement and operational initiatives

Qualifications

• A strong customer focused approach and commitment to delivering high quality service
• Experience supporting or leading others (formal line management experience is helpful but not essential)
• The ability to manage competing priorities and work effectively under pressure
• A strong communication skills, with the ability to engage colleagues at all levels across ARAGA proactive mindset, with the ability to identify risks or issues and elevate appropriately
• An interest in using MI to understand performance and support improvements
• A collaborative approach and the ability to build positive working relationships
• Good IT skills, including Microsoft Office and general systems
• An interest in legal or regulated environments (experience in an SRA regulated setting is desirable but not essential)

Benefits

• 26 days holiday + bank holidays + ' MyDay ' (1 day to take at your discretion during the year)
• Contributory company pension scheme (up to 10% employer match)
• Opportunity to buy up to 5 days of annual leave every year
• Employee Reward and Incentive Scheme
• Progressive career pathway and development opportunities
• The option to join our Sports and Social club which organises discounted events
• Group Income Protection for all employees
• Group Legal Protection for all employees
• European Motor Assistance and Home Emergency Assistance
• Inclusion in our Health Cash plan
• Salary sacrifice benefits including Cycle scheme
• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK