Legal Assistant

• Conduct initial interviews for new consumer client enquiries
• Prioritise inbound telephone calls and conduct follow-up calls to maximise client instructions
• Respond to new email and online enquiries within 15 minutes
• Complete conflict-of-interest and identification checks
• Liaise with third-party suppliers, agents and experts
• Provide initial costs advice, prepare retainer documentation and forms of authority, and arrange cover where appropriate
• Use a case management system to process and progress queries and workflows
• Research medical terms and procedures relevant to risk assessment
• Manage rejected enquiries based on jurisdiction, limitation and other risk measures
• Record and report enquiry status and reasons for non-conversion
• Produce file rejection correspondence
• Assist with file closure procedures, archiving and fee collection
• Draft correspondence and documents
• Source witness questionnaires
• Explain the litigation process to clients at initial stages
• Assist with projects across the wider Managed Legal Services team
• Take calls from debtors wishing to make payments
• Respond to enquiries across work streams serviced by other Ampa brands

Requirements

• Experience from a sales, customer service, call centre, retail or administrative background advantageous
• Experience or confidence communicating effectively over the phone
• Confidence using IT systems, including Microsoft Word and Excel
• Desire to work and progress within a law firm
• Ability to multitask and prioritise
• Ability to produce accurate, high-standard work with attention to detail
• Strong organisational skills while maintaining team processes and procedures
• Highly enthusiastic and willing to go beyond the job description
• Respectful, positive, willing and can-do attitude
• Keen to learn, proactively take ownership and drive career progression
• Must be able to work weekend shifts and have flexibility during the week
• No legal experience required; training provided
• Employment subject to employment and other checks after offer acceptance

Core Competencies

Demonstrates strong communication skills and the ability to manage client enquiries effectively while utilizing IT systems for documentation and case management. Capable of multitasking and producing high-quality work with attention to detail in a fast-paced environment.

Highest-signal resume keywords

• Client Communication
• Case Management System Proficiency
• Microsoft Word and Excel
• Organizational Skills
• Attention to Detail

ATS Optimization Keywords Soft Skills

• Effective Communication
• Multitasking
• Enthusiasm
• Positive Attitude
• Ownership

Industry Keywords

• Client Enquiries
• Conflict-of-Interest Checks
• Litigation Process
• File Closure Procedures
• Risk Assessment

Tools & Technologies

• Case Management System
• Microsoft Word
• Microsoft Excel