Learning Operations Manager

• Manage the operational execution of customer and partner education programs at scale
• Design and improve workflows to reduce manual effort and increase program efficiency
• Automate learner communications, registrations, reminders, certifications, and reporting using AI-enabled workflows and platform automation
• Evaluate emerging AI tools for learner support, program administration, and operational scalability
• Develop repeatable systems that enable education programs to scale efficiently
• Support growth and adoption of Pigment certification programs across customers and partners
• Develop certification pathways from foundational to advanced expertise
• Drive awareness, participation, and completion rates with stakeholders
• Support train-the-trainer initiatives and broader implementation talent ecosystem development
• Administer the LMS and supporting learning technologies
• Build and maintain automations across enrollment, reporting, certifications, learner support, and content operations
• Integrate learning systems with business systems and AI-enabled workflows
• Maintain governance, data quality, security, and platform integrity
• Develop dashboards and use analytics to improve learner journeys, certification outcomes, and program effectiveness
• Collaborate with Professional Services, Partner Enablement, Customer Success, Customer Education, Enablement, Product, and People teams

Requirements

• 4+ years of experience in learning operations, education programs, certification management, enablement operations, or related fields
• Experience administering LMS platforms such as Docebo, Skilljar, Cornerstone, LearnUpon, or similar solutions
• Proven ability to manage cross-functional programs and operational workflows
• Experience supporting customer education, partner education, enablement, certification, or talent development initiatives
• Strong analytical skills using data to improve adoption, engagement, and program outcomes
• Ability to balance strategic program goals with operational execution
• Excellent stakeholder management and cross-functional collaboration skills
• Experience in a high-growth SaaS environment preferred
• Fluent English
• Demonstrated experience leveraging AI, automation, or workflow orchestration tools
• Curiosity about emerging AI technologies and their application to learning, enablement, and program operations
• Ability to redesign manual processes into scalable, automated workflows
• Experience with workflow automation platforms, AI copilots, or no-code automation tools is a strong advantage

Core Competencies

Demonstrates expertise in managing and scaling education programs through effective operational execution, automation, and the integration of AI technologies. Proficient in leveraging data analytics to enhance learner experiences and program outcomes while ensuring governance and platform integrity.

Highest-signal resume keywords

• Learning Management System Administration
• AI-Enabled Workflow Automation
• Cross-Functional Program Management
• Data Analytics for Program Improvement
• Stakeholder Management and Collaboration

ATS Optimization Keywords Hard Skills

• Education Program Management
• Certification Management
• Workflow Automation
• Data Analysis
• Program Efficiency Improvement

Soft Skills

• Stakeholder Management
• Cross-Functional Collaboration
• Curiosity About Emerging Technologies

Industry Keywords

• SaaS Environment
• Customer Education
• Partner Education
• Enablement Operations
• Talent Development

Tools & Technologies

• Docebo
• Skilljar
• Cornerstone
• LearnUpon
• AI Copilots