Lead Technical Support Manager - AI-First SaaS

New Relic is seeking an experienced Technical Support Manager to cultivate and lead a deeply technical engineering team delivering a standout customer experience. You will partner with the VP of EMEA & APJ Support Engineering to align operational goals with broader Customer Experience initiatives.

Our inclusive culture values equitable growth, servant leadership and data-driven improvements. This role requires coaching, strategic collaboration across functions, and participation in an on-call