Lead Support Engineer - Hands-On Public Safety Tech (UK)

Mark43 is seeking a hands-on Lead Support Engineer to lead the UK Support team, overseeing Junior and Support Engineers while actively engaging in ticket triage, incident response, and customer communication. The role combines leadership with technical investigation across frontend, API, and backend systems.

The successful candidate will have a strong hands-on background in production software, experience managing high-priority incidents, and a track record of coaching engineers.