Lead Service Manager

We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.

Our service is free for everyone.

A fantastic opportunity has arisen to join our team as Lead ICT Service Manager, reporting to the ICT Director and being a member of the ICT leadership team. You will be joining at an exciting time, as we continue to evolve through our digital and service transformation. You will be responsible for building on improvements following the insource of services and recruitment of the team in 2019, and developing a service roadmap.

You need to be a strong leader, able to manage a team with a focus on customer service and experience. You will lead by example, engaging and motivating the team, and fostering an environment of continuous improvement.

You will have end-to-end responsibility for PHSO's ICT services, providing expertise in the development, management, and performance of ITIL-aligned processes across the service lifecycle, including the transition of new services.

You will be responsible for managing major incidents and must be confident in dealing with senior stakeholders and suppliers.

You will also be responsible for the ongoing development of the IT service management tool and exploring opportunities to implement this for other internal service functions.

To succeed, you should be ITIL qualified at a Manager or Managing Across the Lifecycle level, or have equivalent experience.

Please submit your CV and supporting statement via our recruitment portal by 10am on August 11, 2020.

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