Lead Service Designer - AI-Driven Transformation

Faculty is seeking a Lead Service Designer to shape strategic directions for service design across the business, aligning cross-functional teams to deliver innovative, scalable AI-enabled solutions. You will pioneer unified service ecosystems, embed systems thinking, and drive transformation for diverse clients, including public sector organisations.

You'll direct large-scale research, develop journey maps and personas, and drive high-level service blueprints while guiding workshops with senior