Lead Product Support Engineer
Posted 7 hours 33 minutes ago by The Boeing Company
Permanent
Not Specified
Other
Gloucestershire, Bristol, United Kingdom, BS153
Job Description
Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Defence U nited K ingdom (BDUK) is seeking a Lead Product Support Enginee r - D efence Equipment Engineering A sset M anagement S ystem (DEEAMS) to support a new defence programme, contributing to the sustainment and development of advanced systems for the UK Armed Forces.
BDUK, a subsidiary of The Boeing Company, employs over 2,000 people in the UK and delivers cutting-edge capabilities to UK defence customers. Key programmes include E-7 AEW&C, P-8A Maritime Patrol Aircraft, Chinook and Apache fleet support, Autonomous Systems, and C4ISR services.
This role is part of BDUK's growing Product Support Engineering Department, which includes:
As the Lead Product Support Engineer (DEEAMS), you will utilise your extensive expertise to champion and embed product philosophies and techniques, ensuring alignment with industry best practices and compliance with applicable regulatory standards. Reporting to the Product Support Engineering Manager, you will serve as a key technical authority, collaborating closely with other specialists within the department to drive excellence and innovation in product support strategies.
We are seeking a highly skilled Product Support Lead Engineer to oversee the implementation and integration of product support methodologies across the organisation. In this role, you will ensure that support strategies are aligned with industry best practices and comply with relevant regulatory standards. Y ou will serve as the primary technical authority, working closely with cross-functional teams to develop, optimise, and standardise maintenance strategies that enhance the reliability, performance, and safety of our systems and assets.
You will be responsible for driving continuous improvement, fostering innovation in product support techniques, and ensuring the successful adoption and execution of best practices throughout the organisation. This role requires a deep understanding of product support principles and a proven track record of leading and mentoring a team of engineers to implement effective support strategies.
Only candidates with substantial experience in product support and a strong history of analysis and leadership will be considered for this position.
In this role, you will:
Essential Skills, Qualifications and Experience:
This role is onsite position with flexible working hours.
Important information regarding this requisition: This requisition is for a locally hired position in the UK. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORIZATION TO WORK IMMEDIATELY IN THE UNITED KINGDOM. BOEING WILL NOT ATTEMPT TO OBTAIN IMMIGRATION AND LABOUR SPONSORSHIP FOR ANY APPLICANTS. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.
Relocation:
This position does not offer relocation.Candidates must live in the immediate area or relocate at their own expense.
Applications for this position will be accepted until Jul. 06, 2025
Export Control Requirements: This is not an Export Control position.
Relocation
Relocation assistance is not a negotiable benefit for this position.
Security Clearance
This position requires the ability to obtain a BPSS clearance.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
Not a Shift Worker (United Kingdom)
Contingent Upon Program Reward
The position is contingent upon program award
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Defence U nited K ingdom (BDUK) is seeking a Lead Product Support Enginee r - D efence Equipment Engineering A sset M anagement S ystem (DEEAMS) to support a new defence programme, contributing to the sustainment and development of advanced systems for the UK Armed Forces.
BDUK, a subsidiary of The Boeing Company, employs over 2,000 people in the UK and delivers cutting-edge capabilities to UK defence customers. Key programmes include E-7 AEW&C, P-8A Maritime Patrol Aircraft, Chinook and Apache fleet support, Autonomous Systems, and C4ISR services.
This role is part of BDUK's growing Product Support Engineering Department, which includes:
- Reliability Centred Maintenance Analysis
- Reliability and Maintainability
- Logistic Support Analysis
- Engineering Data Exploitation
- Obsolescence Management
- Technical Publications
- Product Support Engineering
As the Lead Product Support Engineer (DEEAMS), you will utilise your extensive expertise to champion and embed product philosophies and techniques, ensuring alignment with industry best practices and compliance with applicable regulatory standards. Reporting to the Product Support Engineering Manager, you will serve as a key technical authority, collaborating closely with other specialists within the department to drive excellence and innovation in product support strategies.
We are seeking a highly skilled Product Support Lead Engineer to oversee the implementation and integration of product support methodologies across the organisation. In this role, you will ensure that support strategies are aligned with industry best practices and comply with relevant regulatory standards. Y ou will serve as the primary technical authority, working closely with cross-functional teams to develop, optimise, and standardise maintenance strategies that enhance the reliability, performance, and safety of our systems and assets.
You will be responsible for driving continuous improvement, fostering innovation in product support techniques, and ensuring the successful adoption and execution of best practices throughout the organisation. This role requires a deep understanding of product support principles and a proven track record of leading and mentoring a team of engineers to implement effective support strategies.
Only candidates with substantial experience in product support and a strong history of analysis and leadership will be considered for this position.
In this role, you will:
- Support Engineering Leadership : Lead and mentor a multi-disciplined team of engineers in delivering contracted product support analyses to meet pan-platform requirements. By the successful application of established methodologies to assess system reliability, you will ensure compliance with project scope, delivering high-quality results within agreed-upon timelines.
- Capability Development : Drive the growth of the organisation's product support capabilities, ensuring ongoing development and refinement of engineering expertise in support principles and applications in line with future business needs.
- Change Management : Oversee the review and integration of change requests based on maintenance feedback, failure investigations, and reliability assessments, incorporating lessons learned to continuously improve processes.
- Standards Compliance : Ensure all product support processes, proposed changes, and improvements align with industry standards and best practices.
- Customer Engagement : Collaborate with customers to understand their specific needs and offer expert guidance on the most effective application of support methodologies for asset reliability and performance.
- Progress Reporting : Provide detailed management reports on project progress, performance indicators, and final outcomes, ensuring clear communication of successes and areas for improvement.
- Tool Integration : Oversee the accurate integration and updating of tasks into relevant tools and systems, ensuring consistency and traceability of all processes.
- Reliability Framework Enhancement : Continuously improve and strengthen the organisation's reliability framework by applying a systematic, data-driven approach to support principles, ensuring long-term asset performance and reliability.
Essential Skills, Qualifications and Experience:
- Eligibility for UK SC Security Clearance: Applicants must be able to obtain the necessary clearance.
- Subject Matter Expertise in Product Support: Extensive knowledge and hands-on application experience in product support methodologies.
- Leadership and Mentorship: Demonstrated ability to act as a subject matter expert, including teaching, mentoring, and developing junior engineers.
- Maintenance and Engineering Expertise: Strong professional background in maintenance and engineering, with proven experience in practical application.
- Educational Qualifications: Ideally educated to degree level in a relevant engineering discipline and/or formally trained in support engineering principles
- Defence Industry Familiarity (Preferred): Experience in a defence-related environment is advantageous but not essential.
- Risk & Reliability Management: Comprehensive knowledge and application experience with risk and reliability management systems and techniques.
- Commitment to Quality: Proven track record of driving first-time quality in engineering outputs.
- Understanding of Risk & Opportunity Management: Familiarity with the principles and practical application of risk and opportunity management in engineering contexts.
- Technical Proficiency: Advanced skills in Microsoft Office Suite, particularly MS Word, and Adobe Acrobat XI Pro.
This role is onsite position with flexible working hours.
Important information regarding this requisition: This requisition is for a locally hired position in the UK. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORIZATION TO WORK IMMEDIATELY IN THE UNITED KINGDOM. BOEING WILL NOT ATTEMPT TO OBTAIN IMMIGRATION AND LABOUR SPONSORSHIP FOR ANY APPLICANTS. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.
Relocation:
This position does not offer relocation.Candidates must live in the immediate area or relocate at their own expense.
Applications for this position will be accepted until Jul. 06, 2025
Export Control Requirements: This is not an Export Control position.
Relocation
Relocation assistance is not a negotiable benefit for this position.
Security Clearance
This position requires the ability to obtain a BPSS clearance.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
Not a Shift Worker (United Kingdom)
Contingent Upon Program Reward
The position is contingent upon program award
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.