Lead Pensions Administrator - Projects and Annual Events

Overview

We are seeking a proactive and experienced Lead Pension Administrator to deliver high-quality administration across a portfolio of pension schemes within the Annual Events & Projects function. This role plays a key part in ensuring the timely and accurate delivery of scheme events, maintaining high data standards, and supporting the smooth day-to-day running of the team.

You will take ownership of complex administration activities, including valuations, benefit statements, pension increases and other annual processes, while acting as a technical and operational point of reference for junior colleagues. The role requires strong organisational skills, attention to detail, and the ability to prioritise workloads to consistently meet service levels, even during periods of change or pressure.

Alongside hands-on administration, you will support process development, quality checking, training and coaching, and continuous improvement initiatives. This is an excellent opportunity for an experienced DB pensions administrator looking to broaden their expertise within a specialist, project-driven environment while maintaining a strong customer-focused approach.

Responsibilities

• Deliver high-quality administration across a portfolio of pension schemes within the Annual Events & Projects function.
• Lead complex administration activities including valuations, benefit statements, pension increases and other annual processes.
• Act as a technical and operational reference for junior colleagues.
• Maintain high data standards and support timely delivery of scheme events.
• Prioritise workloads to consistently meet service levels, including during periods of change or pressure.
• Support process development, quality checking, training and coaching.
• Drive continuous improvement initiatives to enhance efficiency and accuracy.
• Assist with day-to-day running of the team to ensure smooth operations.

Qualifications

• Experience as a DB pensions administrator or similar role.
• Strong organisational skills and attention to detail.
• Ability to prioritise workloads and manage multiple tasks in a project-driven environment.
• Customer-focused approach with a proactive mindset.
• Technical and operational acumen to act as a reference for colleagues.