Lead Omni-Channel Customer Care Team

Barclays Bank UK PLC in Manchester is seeking a Customer Care Leader to head a telephony-based team across Onboarding or Customer Due Diligence, delivering consistently excellent service and strong customer outcomes. You will manage day-to-day operations, drive KPIs, develop colleagues, and build capability to grow business performance while upholding risk and controls.

The role requires leadership experience, performance management, attention to detail, and analytical thinking to inform