Lead Officer Level 2

Sandwell Metropolitan Borough Council are seeking a highly skilled and motivated ICT Endpoint and Application Lead to join our dynamic ICT Desktop team. This is a vital role responsible for the rollout, maintenance, and support of over 4,500 endpoint devices across the organisation. You will play a key part in ensuring our workforce is equipped with the latest Microsoft operating systems and products, supporting both technical and digital upskilling initiatives.

This is a fantastic opportunity to make a real impact on the digital transformation of Sandwell MBC. You'll be at the forefront of ensuring our workforce remains productive, secure, and digitally confident. The role offers a competitive salary, flexible working arrangements, and the chance to work with a supportive and forward-thinking team.

• Maintain secure and up-to-date computer operating systems across the authority.
• Provide technical support for over 500 applications used by authority.
• Support end users with technical issues and adoption of new technologies.
• Support high-profile business application upgrades and projects with technical expertise.
• Lead the maintenance and support of the Microsoft Intune Product family tools.
• Assess new software for end users, ensuring compliance with corporate and industry governance standards.
• Assist the Desktop, Applications and Adoption teams with Business As Usual tasks.

• Level 5 qualification (Foundation Degree, HND or equivalent) or relevant experience.
• At least two years' experience in the Microsoft Intune Product Family (Intune Service, Configuration Manager, Autopilot, Windows Defender)
• Proven experience in ICT endpoint management and application support.
• Strong technical knowledge of Microsoft operating systems and enterprise applications.
• Proven experience to contribute to technically challenging projects with strict time constraints and high delivery standards.
• Proven experience of Windows Installer file technologies and deployment methodologies.
• Excellent problem-solving skills and the ability to support a large, diverse user base.
• Ability to work collaboratively within a team and across departments.
• Strong communication skills and a proactive approach to user support and digital adoption.
• A commitment to the council's values: One team, Customer Focused, Inclusive, Ambitious and Accountable.

Please submit your application by 15th December 2025. For further information please contact Pindi Kaur via email at .

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on or via e-mail to .

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit Click here to find out more about our One Team Framework: Values and Behaviours