Lead Investigator - Appeals, Conduct & Complaints

The University of Kent is seeking a Senior Appeals, Conduct and Complaints Officer to manage a high complexity caseload, supervise colleagues, and ensure fair, policy compliant outcomes. The role balances sensitivity to student experience with regulatory compliance and requires clear, tactful communication.

You will investigate complex matters, advise on best practices, and prepare detailed reports while supporting stakeholders across the university in handling appeals, complaints and conduct