Lead HR & Payroll Functional Analyst

remote type: Praca z domu Lead the creation of Capita's Service Blueprint and High-Level Operating Model for HR & Payroll Facilitate workshops with client and third-party SMEs to integrate service elements and resolve design conflicts Provide input to training and testing teams to ensure alignment with service procedures Ensure service design aligns with Capita and ERP solution capabilities to minimise bespoke development Present service design updates in End-User Forums and facilitate stakeholder consensus Participate in daily stand-ups and cross-functional meetings to address service design issues Lead Payroll Parallel Run exercises to validate service readiness Oversee service transition planning and execution, including dress rehearsals and live cutover Support operational rollout and resolve service-related issues during early service life What we're looking for Essential Skills & Experience Extensive experience in leading HR & Payroll service design and implementation in shared service environments Strong background in enterprise-wide service design across people, process, technology and data Experience in multi-party, client-facing delivery programmes Knowledge of Government Digital Service (GDS) methodology and service lifecycle Experience in service transition planning, execution and risk mitigation Familiarity with ERP platforms and technical solution alignment Experience in testing strategy, scenario development and execution Proven ability to lead post-transition hypercare and support strategies Strategic and commercial thinker with strong problem-solving skills Desirable Skills & Experience Experience with Oracle Fusion ERP implementations Background in user experience-based service design Familiarity with WCAG 2.2 Accessibility standards and testing tools Experience developing service design templates and UX methodologiesDevelop detailed service designs with a focus on user experience and operational quality Home-based position 23 days' holiday (rising to 27) with the opportunity to buy extra leave The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platformSalary of up to £72,500 plus benefitsremote type: Praca z domuremote type: Praca z domuremote type: Praca z domu Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes - for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business - in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.