Lead FM Helpdesk Assistant

Elite Hire Solutions are looking for an experienced Lead FM Helpdesk Assistant to join a busy Facilities Management company based in Derby.

This is a full-time, office-based role and would suit someone who has worked within Facilities Management and enjoys working in a fast-paced environment.

The Role

You'll be responsible for supporting the day-to-day running of a busy helpdesk, making sure jobs are logged, scheduled and completed on time while providing excellent customer service.

Duties will include:

• Logging reactive, planned and quoted works onto the CAFM system.
• Scheduling engineers and subcontractors.
• Monitoring jobs to ensure SLA targets are met.
• Updating clients on the progress of their jobs.
• Liaising with engineers, clients and suppliers.
• Uploading job sheets and completion paperwork.
• Chasing outstanding jobs and subcontractors.
• Managing emails and answering customer queries.
• Supporting the management team when required.

What we're looking for

• Previous Facilities Management helpdesk or FM administration experience.
• Strong administration and organisational skills.
• Experience using a CAFM system (Coins experience is an advantage but not essential).
• Good knowledge of Microsoft Office.
• Excellent communication and customer service skills.
• Able to work well under pressure and manage a busy workload.

What's on offer?

• Permanent, full-time position.
• Immediate start available for the right person.

If you have Facilities Management helpdesk experience and are looking for your next opportunity, we'd love to hear from you