Lead, Complaints Resolution - Regulated Claims Expertise

Jobtailor in the United Kingdom is seeking a senior leader to head its complaints resolution function in Leicester. You will coach a team of Complaint Resolution Specialists, drive performance, and ensure adherence to FCA regulations, DISP rules, FOS guidelines and Consumer Duty principles.

You will use quality checks, MI and complaint trends to improve outcomes, highlight risks, and maintain high standards in a fast-paced environment.