Lead Automotive Contact Centre Operations - Onsite

Arvato Limited in Datchet, Surrey, is seeking an Operations Manager to lead and develop a team, partnering with Resource Planning, Quality & Training, and Ops Support to deliver SLA/KPI targets in an FCA-regulated environment.

This permanent, on-site role requires strong leadership, client-facing skills, and the ability to drive process improvements, technology adoption, and excellent customer outcomes while maintaining regulatory compliance.