Lead AI Scientist - LLM Systems & Experimentation

Wise is a global technology company building the best way to move and manage the world's money. The Contact Automation team in London develops an intelligent system to power an automated Wise Assistant.

This system answers most customer questions within the chat interface and supports agents with complex issues. Responsibilities include owning the design and evolution of evaluation frameworks for LLM-based systems, building scalable A/B tests to measure customer impact, and analysing