Lead Agent: Elite Passenger Care & Team Mentor

ABM at Heathrow Airport is seeking a Lead Agent to deliver first-class customer service on high-profile flights and mentor newer agents. You will guide colleagues, ensure safety, and maintain outstanding standards in a fast-paced environment.

Responsibilities include leading special assistance, coordinating with airlines, and ensuring accurate journey tracking using PDAs. Flexibility for 4-on/4-off shifts is essential.