Landside Transport Duty Manager

Worldwide Flight Services is seeking a Landside Transport Manager to support the current transport operation with the operational management and compliance of a major Road Feeder Service (RFS) network. You will be working under the guidance of the Landside Transport Manager, and will be managing a team of 5/6 staff members, and circa 40 trucks. You will act as the first point of contact for customers, main hauliers, having a strong focus on planning, customer satisfaction, communication and overall responsibility for Transport operations.

• Responsible for ensuring a coherent interface between every area of the operation toensure efficiency and effectiveness
• Motivate and develop planners to equip them with the skills to manage their teams ofdrivers
• Ensure compliance with all Transport legislations and Health & Safety requirements
• Be responsible for communication throughout the transport operation
• Propose and implement changes to the operation to improve efficiency and/or levels ofperformance
• Ensure a secure and safe environment for team members and assets
• Achieve efficiency through managing planning & controlling staff daily, and an ongoingbasis through objectives
• Manage a team of c.60 drivers, along with planning teams
• Ensuring key performance Indicators (KPIs) are achieved, including compliance, service, and financial targets
• Ensuring compliance with statutory and Company safety standards

• Experience in managing the invoicing process in a high volume and complex environment
• Ability to use IT systems to process, track and report activities
• Good numeracy skills to handle payroll calculations
• Strong written and verbal communication skills
• Ability to prioritise and multitask in a complex operational environment
• Excellent attention to detail
• Focus on providing excellent customer service to internal and external stakeholders
• Excellent time management and organisational skills
• Comfortable in using the Office package, including Excel