Lab Support Engineer - Microsoft, Win 10/11, Chromatography Data System

Lab Support Engineer - Microsoft, Win 10/11, Chromatography Data Systems, Service Now - On-site East Anglia, UK

A large global organisation are seeking a Lab Support Engineer to provide hands-on support for laboratory instrumentation, alongside desktop support responsibilities. The role includes managing hardware inventory, troubleshooting technical issues and supporting Windows 10/11 upgrades/migration activities.

This will be an initial 6-12 months+ contract with the opportunity for multiple extensions

This position will be based on-site full time, in East Anglia UK.

Key Skills/Responsibilities:

• Working with System owners, global project team and suppliers/vendor engineers to replace obsolete hardware & out of support operating systems following the clients processes in respect of the following
• Installing and configuration of new PCs
• Installing and configuration of simple software installations
• Assisting 3rd party vendors under the clients control with complex installation when required
• Providing Hypercare IT support for lab-based personnel as part of deployments.
• Collecting and maintaining inventory information and updating CMDB (ServiceNow) aimed at achieving a high degree of accuracy (>80%)
• Collaborating with existing BAU Digital Lab solutions teams
• Following the clients SOPs
• To assist monitoring compliance and adherence to GLP & GMP standards
• Previous exposure to laboratory instrumentation such as Chromatography Data Systems, Mass Spec
• Experience with Win 10/11 Upgrades & Migrations