L1 Support Specialist

Who We Are:Endeavor Streaming is a global leader in premium video distributionand monetizationfor live and on-demand content across sports, entertainment, media and lifestyle. Through its complete end-to-end streaming platform and unique service offerings inclusive of advisoryand consultancy, growth marketing, custom front-enddevelopmentand more, Endeavor Streaming helps content creators,brandsand rights holders transform, grow and scale their direct-to-consumer businesses. Endeavor Streaming is a trusted partner for leading global brands, delivering tens-of-thousands of major tentpole events annually including UFC fight cards and powering streaming services including the Dallas Mavericks' MavsTV, University of Texas' LHN, WNBA League Pass, UFC FIGHT PASS, Sky New Zealand's Sky Sport Now and more. Endeavor Streaming is building the world's most advanced content Distribution platform for Content Creators, Global Brands, TV Broadcasters and Sports Federations

Role:

We are currently hiring Level 1 Support Specialists to work within our Operations team to help support our customers with our content distribution platforms. Our platforms allow content to be activated across multiple B2B and B2C destinations in a scalable, customisable and extendable way. In 2020 we delivered over 30,000 live sporting & entertainment events across our Video and Data products-we're proven to provide the world's most dynamic and interactive digital experiences that are shaping the future of digital streaming.

Responsibilities:

• Provide fast and accurate customer service, across tickets & live chats.
• Learn our platforms and advanced troubleshooting of our streaming architecture.
• Work effectively with our content delivery teams to achieve results.
• Document and retain ever-evolving workflows and resolutions.

Experience:

• Experience in a B2B / B2C contact centre environment, providing live chat & ticketing support.
• Strong written customer service experience.
• Experience of working with ticketing systems such as Zendesk.
• In-depth knowledge of Microsoft Office 365 suite.
• Good analytical & problem-solving skills.
• Technical troubleshooting experience across desktop, mobile & TV devices.

Desirable

• Tech savviness - you're up-to-date on the latest trends.
• Sports fan, with working on knowledge of sports websites.
• Comfortable with troubleshooting devices that are not immediately available to hand.
• Experience of management tools such as Jira & Asana.

Endeavor Streaming respects and is committed to protecting the privacy and security of your personal data. Please review Endeavor Streaming's Privacy Statement posted on its website at before submitting your application and/or resume.

Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.

Diversity Statement for Endeavor -

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we harness the entirety of our company and lead with a lens of diversity, equity, and inclusion in everything we do. It means that we engage in anti-racism and allyship the way we do anything. Fiercely and Fearlessly. As a global company that drives culture, we endeavor to reflect the world's diverse voices both internally and externally to ensure success in our mission.