Key Accounts Negotiator

Join our team at RGB, a respected independent builder's merchant serving the Southwest since 1850. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England.

Due to the continued success and expansion of our business, an exciting opportunity has arisen for a Key Accounts Negotiator to join our team at Barnstaple.

The Role

In this role, you will have the responsibility to support the Key Accounts Manager in maintaining and developing current customer accounts assigned to Key Accounts, building strong customer relationships through face-to-face or over-the-phone interactions.

The Requirements

• Provide customers with advice and guidance on the selection of products.
• Ensure all enquiries and quotations are priced quickly and efficiently, then followed up.
• Negotiate prices following guidance from the Key Accounts Manager.
• Take full ownership of your ledger / key accounts allocated and manage effectively.
• Develop new business to achieve customer base growth.
• Support external representatives in developing key accounts and maximising sales.
• Maximise sales using linked selling and add-on strategies.
• Monitor and effectively use customer terms.
• Ensure all customer special orders and directs are placed with preferred suppliers.
• Be aware of competitors' and customers' activities to identify commercial threats and sales opportunities.
• Support the strategic key accounts plan to ensure all financial targets are achieved for key accounts and the company.
• Raise awareness and profile of the building offer across the business.
• Develop and maintain strong working relationships with customers and supply partners.
• Develop product knowledge by attending supplier events and in-house training via IBMG coach.
• Ensure regular use of the sales and pricing sections on The Source to guide pricing and understand business development.

Required Skills / Abilities

• Good product knowledge.
• Selling skills / Full understanding of pricing.
• Resilient.
• Ability to build rapport.
• Margin management skills.

Location and Hours

The role will be based at our Branch Support Centre in Barnstaple.

Monday to Friday, 08:00-17:00.

The Rewards

At IBMG, we value our employees and offer a supportive work environment that fosters growth and development. By joining our team, you will have access to training opportunities, career advancement prospects, and a range of benefits including competitive compensation, pension plan, bonuses, employee assistance program, perks membership, and staff discounts.

If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at RGB Building Supplies, apply now for the Key Accounts Negotiator position. Join us in our mission to deliver excellence in the Builders Merchant Sector.

Solid understanding of the building industry and confident, competent communication skills are essential.