Key Account Manager

Morgan McKinley are delighted to be partnering with a growing and customer-focused organisation to recruit a Key Account Manager. This is an exciting opportunity to join a collaborative commercial team, managing a portfolio of established accounts while building long-term customer relationships and supporting the successful delivery of new products from concept through to launch.

Working cross-functionally with Sales, Design, Operations and Supply Chain, the successful candidate will play a key role in ensuring exceptional customer service, effective stock management and the continued growth of key client accounts.

Responsibilities:

• Manage and develop long-term relationships with an assigned customer portfolio, acting as the main point of contact for queries and ongoing requirements.
• Process customer orders, quotations and sales forecasts, ensuring accuracy and timely delivery.
• Monitor stock levels and analyse customer usage to maintain availability and avoid excess stock.
• Monitor sales margins, negotiate supplier pricing and resolve order or delivery issues.
• Liaise with Sales and Design teams on new product development, including pricing, specifications, samples and artwork approvals.
• Build strong supplier relationships and coordinate supplier onboarding with relevant internal teams.
• Work closely with Finance, Quality, Warehouse and Operations to resolve queries and ensure smooth order fulfilment.
• Maintain accurate account records, track new product development and prepare performance reports.
• Support the wider Sales Team with pricing, reporting and other account management activities.

Experience, Knowledge and Skills:

• Previous experience in key account management, internal sales or a similar customer-focused role.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Commercial awareness, including pricing, negotiation and margin management.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office, particularly Excel; ERP system experience is advantageous.
• A proactive, self-motivated approach with a strong focus on customer service and teamwork.
• Relevant industry experience would be beneficial but is not essential.