Key Account Manager

Cirium is the world's most trusted source of aviation analytics, delivering powerful data and cutting-edge analytics to empower a wide spectrum of industry players. Equipping airlines, airports, travel enterprises, aircraft manufacturers, and financial entities, the company provides the clarity and intelligence needed to optimise operations, make informed decisions and accelerate revenue growth. Cirium is part of LexisNexis Risk Solutions, a RELX business, which provides information-based analytics and decision tools for professional and business customers.

We are a closely knit global team, keen on learning from one another, helping one another towards our common goals and challenging each other in a positive and supportive way to ensure we are continuously developing and growing as individuals. We pride ourselves on putting our customers' first and foremost in everything we do, always forward thinking so that we provide the customer the best experience of Cirium.

About the role:

The Key Account Manager (KAM) in the Travel Services team will focus on generating new business and revenue from a set territory and existing clients. The role involves building relationships with key decision-makers, developing strategic growth plans, identifying new problems to solve, and prospecting for new clients. An effective KAM must be an excellent communicator, have strong people skills, and be comfortable presenting to C-level executives. The goal is to drive significant growth for Cirium.

The KAM will specifically manage clients and prospects across key verticals including oil and gas, ground handling, and travel tech-sectors that are critical to Cirium's strategic growth within Travel Services.

Key Responsibilities:

Build long term strategic accounts plans designed to maximise existing revenue streams whilst demonstrating ROI to the client.

Identify new problems that we can solve whilst working with internal resources to deliver new complex solutions into new sections of a defined client base

Execute effective outreach to hit new business target

Build and maintain a pipeline at least 3 X new business target by effective prospecting

Demonstrate Cirium products to prospective customers in a way that is focused on their stated business objectives

Efficiently manage a portfolio of customers to optimize client satisfaction, engagement, and retention

Adopt the Richardson 3C Selling methodology across the whole sales cycle

Deeply understand prospect requirements, purchasing dynamics, and contracting processes

Schedule and attend sales meetings with prospective customers

Enter and upload customer information into and relevant CRM databases

Deliver well above expectation in terms of individual new business and existing account revenue targets

Key Skills:

Proven experience as an AM or comparable sales role in information services or SaaS (Aviation Sector experience would be an advantage)

Proven track record in delivering 50% plus growth from highly complex accounts

Strong and consistent performance at meeting or exceeding sales objectives or quotas

Experience working for a ground handling company is a plus

Familiarity with, or willingness to learn and embedded sales enablement solutions

Proven ability to learn quickly about products and services and describe/explain them to prospects

Highly self motivated and has strong communication and interpersonal skills

High ethical standards and customer focus

Cool tempered and able to handle prospect rejection

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

Cirium offers aviation and air travel data and analytics to help keep the world in motion. Our people are at the center of who we are and what we do. We put the interests of our customers unmistakably first, we are empowered by the trust we earn from each other and our customers, we share a common global vision for Cirium based diversity, inclusion and collaboration and our passion for discovery will transform industries. Our team delivers insight, built from decades of experience in the sector, enabling travel companies, aircraft manufacturers, airports, airlines and financial institutions, among others, to make logical and informed decisions which shape the future of travel, growing revenues and enhancing customer experiences.

Cirium has 12 offices globally with over 480 employees and is part of RELX PLC, a global provider of information-based analytics and decision tools for professional and business customers with over 30,000 employees.