Key Account Manager
Posted 1 day 21 hours ago by Trip.com
Regular London Accommodation Other Job ID:6005
Update 2025-07-08
Job Description
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of Ctrip, Skyscanner, and Qunar.
Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
The Role
Key Account Manager based in London, your key objective will be to help expand Group's accommodation supply network and establish and manage key account relationships. You will be taking care of the key accounts and assisting market partnership related functions, as well as identifying trends and defining potential sources of supply to satisfy consumer demand on Group.
In this Role, you'll get to:
- Drive the market in reaching key performance indicators (KPIs) for account profile by developing and sustaining strong partner relationships, providing relevant data insights and superior consulting services to key account hotel partners (revenue management advice, marketing opportunities on )
- Ensure that key account product (content, rates and availability) is consistently optimized and competitive on Group to maximize customer conversion.
- Secure additional inventory over high demand and compression periods to satisfy customers' pressing needs.
- Secure seasonal deals, evergreen and dynamic promotions within the guidelines set by Management to support the brands' merchandising and marketing efforts.
- Help to launch promotional campaigns to enhance productivity and opportunities to manage room availability and maintain competitiveness on Group.
- The ability to communicate well with partners to help grow our business portfolio including preparation of relevant presentation materials to aid in growing our business during partner meetings;
- Ideally with strong knowledge of direct connectivity, and experience working with chain hotels
- Drive the market in reaching key performance indicators (KPIs) for account profile by developing and sustaining strong partner relationships, providing relevant data insights and superior consulting services to key account hotel partners (revenue management advice, marketing opportunities on )
- Ensure that key account product (content, rates and availability) is consistently optimized and competitive on Group to maximize customer conversion.
- Secure additional inventory over high demand and compression periods to satisfy customers' pressing needs.
- Secure seasonal deals, evergreen and dynamic promotions within the guidelines set by Management to support the brands' merchandising and marketing efforts.
- Help to launch promotional campaigns to enhance productivity and opportunities to manage room availability and maintain competitiveness on Group.
- The ability to communicate well with partners to help grow our business portfolio including preparation of relevant presentation materials to aid in growing our business during partner meetings;
- Ideally with strong knowledge of direct connectivity, and experience working with chain hotels
- Bachelor's Degree, required 2-3 years' experience business development, ideally with experience working with chain hotels
- Travel will be required for partner meetings
- Flexibility to fast-changing business environment, and a fast leaner
- Hungry, ambitious, motivated, action-oriented, results-focused, and metrics-
- driven
- Relationship Management, sincere relationship builder
- Proficiency in English, other languages a plus but not required
- Able to work independently as well as be a strong team player, always seeking to improve team and organizational performance
- Demonstrates ability to prioritize work and be laser-focused on achieving a variety of KPIs (targets, goals and/or strategic objectives)
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What's more?
- Our rapid business growth in global offers abundant career opportunities atvarious levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
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