Key Account Executive, Europe

Regular London Accommodation Other Job ID:6236

Update 2025-09-24

Overview

We are seeking a Key Account Market Executive to join our dynamic team in London. In this role, you will provide essential administrative and operational support to Key Account Managers and contribute to the success of key partner relationships. This is an exciting opportunity to work in a fast-paced, collaborative environment.

About Us

Group is a leading global travel service provider comprising Ctrip, Skyscanner, and Qunar. We operate four Customer Service Centres in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 languages. With more than 30,000 employees across 30 countries, we aim to deliver the perfect trip at the best price for every traveler.

Responsibilities

• Provide administrative support to Key Account Managers, ensuring efficient workflow and coordination.
• Assist in maintaining strong relationships with key account partners by collaborating with internal departments involved in assigned projects.
• Resolve partner-related issues, including accounting discrepancies, allotments, notifications, and cancellations.
• Conduct market and competitor research to identify trends and opportunities.
• Evaluate production metrics and recommend follow-up actions to improve partner performance.
• Prepare business review reports and presentations to support Key Account Managers in strategy development.
• Coordinate merchandising activities for hotel partners, such as special deals and promotions.
• Handle ad-hoc administrative requests and other operational tasks as required.

What you'll Need to Succeed

• Minimum of 2 years of relevant experience in e-commerce, marketing support, hotel reservation and coordination, or revenue/yield management (experience in a chain hotel environment preferred).
• Fluent in English & French; Mandarin would be a plus.
• Strong attention to detail with a fast-learning ability.
• Proven ability to work independently with minimal supervision.
• Dynamic, proactive, and a positive team player with excellent interpersonal skills.
• Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Prior experience in the hotel, tourism, or OTA (Online Travel Agency) environment is highly advantageous.

Benefits

• Rapid global business growth offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged; global job rotation programs enable pursuing a global career path and making a global impact.
• Learning opportunities to develop leadership capability, soft skills, and professional expertise.
• Flexible work arrangements are encouraged.
• Company-sponsored greetings and activities at holidays, birthdays, and team events.

Find out more about What makes Group a leading global travel service provider at the Careers site.