Key Account Director / Client Interface Director

Key Account Director / Client Interface Director

London, UK Req

Client Interface Director / Key Account Director

Location: London

Type: Permanent

Summary

Freedom's Group is seeking a Client Interface Director to play a vital role in delivering major projects. The ideal candidate will have experience in large-scale construction projects, understanding the client's perspective, and acting as the conduit between clients and our site delivery team to ensure smooth project execution.

Key Responsibilities

• Ensure commitments to NGB and Freedoms are met.
• Identify all key client representatives.
• Develop and implement project communication plans.
• Define project roles and responsibilities to facilitate effective communication.
• Develop project-wide processes.
• Lead all client escalation matters.
• Create project insights and performance metrics.
• During the client initiation phase, develop the communication strategy by establishing clear channels and frequencies.
• Establish protocols for regular updates, feedback collection, and issue resolution.

Qualifications and Experience

• Experience in large construction projects, with previous senior leadership roles such as Project Director or Senior Project Manager.
• Experience as a client representative, communication manager, or in supply chain management.
• Demonstrates empathy, outcome-focused thinking, teamwork, collaboration, and a commitment to professional and technical excellence.

Benefits

• Pension with a leading provider, up to 8% employer contribution
• 25 days holiday
• Personal wellbeing and volunteer days
• Private medical insurance
• 24/7 Employee Assistance Program supporting mental health and well-being, including counseling and legal advice
• Flexible benefits such as dental insurance, gym memberships, Give As You Earn, travel insurance, and tax-free bikes

Next Steps

We are committed to building an inclusive culture where everyone is treated with respect. We will outline the recruitment process in advance and accommodate any needs during the application or interview process. If you require accommodations, please let us know.

About Us

Freedom is part of the NG Bailey Group, a leading independent engineering and services business in the UK, founded in 1921, with a turnover of £500m and 3,000 employees. We focus on developing our people through training and support innovative, responsible projects across various sectors in the building and infrastructure industry, utilizing the latest tools and technologies. We value progression and provide clear development paths, supported by regular reviews, training, and ongoing support.