Junior Customer Support Engineer at Heypesto.ai

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network

The next step is to speak to Jack.

Job Title: Junior Customer Support Engineer

Company Description: Heypesto.ai - Fast-growing AI startup

Job Description: Join Heypesto.ai as a Junior Customer Support Engineer to bridge the gap between technical development and customer success. You will handle ad hoc requests, implement feature iterations, and debug systems using Node.js and React. This high-impact role allows the core team to scale while you drive customer satisfaction through rapid technical execution.

Location: London, UK

Why this role is remarkable:

• Work at the cutting edge of AI implementation by utilizing advanced tools like Cursor and Cloud Code to accelerate your development workflow.
• Enjoy a high degree of autonomy and ownership by managing direct customer relationships and seeing your code changes deployed to production immediately.
• Join a fast-paced startup environment where your contributions directly influence the product roadmap and free up core developers for strategic expansion.

What you will do:

• Implement small-to-medium feature iterations and bug fixes within a Node.js and React ecosystem using Firebase backend systems.
• Manage real-time customer communication via Slack and WhatsApp to resolve technical queries and assist with complex onboarding deployments.
• Trace errors through logging platforms and maintain code quality through rigorous git workflows and independent debugging sessions.

The ideal candidate:

• Possesses 2-3 years of software development experience or a recent Master's degree with relevant technical industry background.
• Exhibits proficiency in reading and debugging Node.js and React code while effectively using AI-assisted coding tools for rapid implementation.
• Demonstrates a problem-solving mindset with the communication skills necessary to interact directly with customers during high-stakes deployment phases.

Who are Jack & Jill?

Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support. And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.

Next steps

• Step 1. Visit our website.
• Step 2. Click 'Talk to Jack'.
• Step 3. Talk to Jack so he can understand your experience and ambitions.
• Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
• Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.
• Step 6. If not, Jack will find you excellent alternatives. All for free.

We never post fake jobs

This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network. Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description. We appreciate this can make them look a bit suspect, but there isn't much we can do about it. Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.