Junior Customer Success Manager

Role Mission

The Associate Account Manager will drive an excellent client experience by driving customer satisfaction amongst their portfolio of clients, ensuring that clients day to day needs are met to a high standard by our delivery teams as well as converting satisfaction into revenue, via upsell opportunities and additional services.

Responsibilities

• Manage a portfolio of client accounts
• Build strong, long-term relationships with both office managers, lead tenants and influencers
• Stay on top of the detail of a client's experience and service from Kitt, paying proactive attention to matters such as service requests, chat messages, health and safety procedures
• Escalate proactively and effectively when clients encounter issues, bringing in Senior Operations Managers and Senior Account Managers
• Hit or exceed KPIs in terms of sending proactive updates to clients
• Drive client retention, satisfaction, and revenue growth through proactive engagement and updates
• Identify opportunities for upselling and cross-selling services
• Create a funnel of commercial and expansion opportunities from their portfolio, that can be converted into deals by the Senior Account Managers

About you

You're a people-person with a passion for delivering great service and building strong, lasting relationships. With previous experience in customer service, account management, or sales, you've developed excellent communication and interpersonal skills that help you connect with clients and understand their needs.

You're naturally curious and proactive - able to spot opportunities during conversations and turn them into tangible results. You're self motivated, goal oriented, and thrive on hitting (and exceeding) targets. Staying organised comes easily to you, even when juggling multiple priorities in a fast paced environment.

You're excited by the opportunity to learn and grow, and you bring a positive, problem solving attitude to every challenge. Most importantly, you're passionate about helping clients succeed and committed to being a trusted partner in their journey.

Why Kitt?

The world of work has shifted forever. As people everywhere prioritise purpose over their paychecks, company culture has been thrown into the spotlight. But the problem is, too many companies are showing up to work in bland, cookie cutter offices. We're leading this change.

Real company culture can only be built in person, in the real world - and for it to be authentic it needs its very own, personalised space. That's why we create offices as unique as the brands and the people who work there. We're long term culture partners to our clients long after they've signed the lease and chosen

We'll Kitt you out

Generous stock option scheme (ask us what this means if you're not sure)

Starting salary of £36,500 - £46,000

28 days holidays a year plus Bank Holidays

Parental leave: up to 12 weeks paid parental leave for the primary caregiver

Pregnancy loss support leave

Regular socials. We love a good party.

Octopus MoneyCoach

Workplace Nursery Benefit

Cycle to Work scheme

Season Ticket Loans

WellHub and Dr Care Anywhere to support your mental and physical health and wellbeing

We believe the world is transformed when people come together to do extraordinary things. We harness the power of diverse perspectives and experiences, fostering collaboration and innovation to achieve extraordinary results that make a positive impact. With the same set of equitable interview questions for all candidates and hiring teams which encompass diversity, we prioritise creating an inclusive environment where individuals' backgrounds or origins are irrelevant. For more information, please contact