Junior Customer Success Manager

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Remote role UK and Ireland Field-based travel

Garage Data Systems is a leading provider of garage management software, supporting independent workshops, repair centres, and automotive networks across the UK and Ireland. Part of the ClearCourse group, GDS is continuing to grow as we expand our customer base and accelerate adoption of our cloud platform and integrated payments solution, Garage Pay.

We are now looking for a Junior Customer Success Manager to support existing customers, helping them get value from GDS products while developing their skills and experience within a structured and supportive Customer Success team.

This role is well suited to someone early in their Customer Success or Account Management career who is looking to take the next step and grow into a full CSM role over time.

The Role

This is a remote, customer-facing role supporting an existing portfolio of garage customers across the UK and Ireland, with regular travel for on site visits, reviews, and industry engagement.

You will work closely with senior Customer Success Managers, onboarding, and sales teams to support customer adoption, engagement, and retention. Over time, you will take increasing ownership of customer relationships, renewals, and growth opportunities.

What You'll Be Doing

Supporting the management of existing customer accounts following handover from the new business team

Building positive working relationships with garage owners, service advisors, technicians, and operational contacts

Assisting with customer check ins, business reviews, and on site visits

Delivering product demonstrations and walkthroughs to customers, supported by senior team members where required

Helping customers understand best practice workflows, new features, cloud capabilities, and Garage Pay

Monitoring customer usage, engagement, and support activity to help identify potential risks or opportunities

Supporting proactive churn reduction activity through regular customer engagement

Identifying potential upsell opportunities such as additional modules, upgrades, cloud migration, and payments adoption

Referring qualified commercial opportunities to the Business Development team

Participating in bi weekly GDS Office Hours sessions and filming days, contributing to educational and customer facing content

Working closely with Product, Support, Infrastructure, Marketing, and Sales teams to ensure a consistent customer experience

Maintaining accurate CRM records and contributing to customer health tracking and forecasting

Representing GDS at customer events, trade shows, and industry forums where appropriate

What We're Looking For

2 to 3 years experience in a Customer Success, Account Management, Support, or similar customer facing role

Early experience managing or supporting customer portfolios

Comfortable delivering product demonstrations and customer walkthroughs

An understanding of workshop operations or an interest in the automotive aftermarket

Strong communication skills with a customer first mindset

Willingness to learn, develop, and take on increasing responsibility

Comfortable working remotely with travel as part of the role

Experience using CRM systems with good attention to detail and organisation

Why Join GDS and ClearCourse

A growing business with a strong reputation in the automotive aftermarket

A clear development pathway into a full Customer Success Manager role

Exposure to a major cloud platform rollout and integrated payments solution

The stability, investment, and career opportunities of the ClearCourse Group

A supportive, collaborative, remote first working environment