J3570 - Customer Service Executive - UK, Slough / Bucks / Berks (Hybrid) - Asset Finance

J3570 - Customer Service Executive - UK, Slough / Bucks / Berks (Hybrid) - Asset Finance

New Leaf Search has partnered with an international provider of business-to-business financial solutions in its search for a Customer Service Executive.

Salary: £26,000 - £34,000 plus excellent bonus and benefits.
Location: UK, Slough / Bucks / Berks (Hybrid).

This role forms part of a busy Customer Services Operations Team, delivering high-quality support to internal and external stakeholders across multiple communication channels. It is well-suited to a customer focused professional who enjoys working in a friendly, collaborative environment and takes pride in delivering an exceptional service experience. The position is office based 2-3 days per week in Stoke Poges.

Key Accountabilities:

• Respond to customer queries across phone, email and written correspondence in a timely and accurate manner.

• Process contract amendments, transfer requests, refunds and administrative changes within agreed timescales.

• Maintain accurate and up-to-date customer records.

• Support colleagues during peak periods by sharing workloads and assisting with calls.

• Identify process improvements that enhance customer experience and operational efficiency.

• Maximise revenue opportunities by identifying sales leads, collecting fees where appropriate and helping prevent arrears or bad debt.

• Handle incoming switchboard calls efficiently, ensuring customers are directed to the appropriate team.

• Work within industry, regulatory and business guidelines at all times.

Person Specification:

• Experience delivering exceptional customer service via phone and written communication.

• Background in financial services or a business-to-business customer service environment advantageous.

• Strong organisational and time-management skills.

• Excellent verbal and written communication skills.

• Confident user of Microsoft Office applications.

• Knowledge of regulatory bodies (FOS, FCA, FLA) is desirable.

We strongly favour applicants with proven, relevant experience in Financial Services; particularly Asset Finance and Leasing.
You will also require relevant in-country experience, without which, your application will not be considered.

Apply in confidence by sending your CV.
Referral Bonus: £500 if you recommend someone we place!