ITSM Platform Engineer - FreshService & Automation

A leading UK media company is seeking an ITSM Product Engineer to manage and optimise the FreshService platform, ensuring high-quality support and change management. The ideal candidate will have significant experience in managing complex environments, particularly FreshService, and be adept at utilizing APIs and scripting. Responsibilities include workspace management, process optimisation through automation, and collaborating with diverse stakeholders to deliver effective service management solutions. Join a dynamic team and drive continuous improvement initiatives.