ITIL Service Queue Lead

Boxxe Group in Hemel Hempstead is looking for a Queue Manager to oversee the prioritisation and resolution of IT tickets. This role is crucial for maintaining service stability and ensuring customer satisfaction through effective queue management and process adherence.

The ideal candidate will have a solid understanding of ITIL principles and strong organisational skills to coordinate escalations and manage competing priorities within a fast-paced environment. A salary ranging from £40,000 to £42,500 is offered for this position.