ITIL Incident & Problem Analyst - 24/7 Service Desk

Global Software House in the East Midlands is seeking an ITIL Incident & Problem Analyst to join a 24/7/365 Service Desk environment. You will work to ensure service levels meet contracts and OLAs while logging and resolving incidents and problems.

The role focuses on proactive trend analysis and root-cause investigations to minimise impact and prevent recurrence across IT infrastructure and applications. Experience with ITIL and service-management processes is essential.