IT Training Coordinator - iManage

IT Training Coordinator
Location: Central London (Hybrid)
Contract: One-year fixed-term contract
Salary: £48,000 - £55,000 (depending on experience)
Hybrid working - two days on-site

A great opportunity for an IT Training Coordinator working for a well-established organisation in the professional services industry.

About the Role
We're looking for a hands-on IT Training Coordinator to design, deliver, and continuously improve engaging learning experiences that help colleagues get the best from our core and bespoke systems. You'll lead induction programmes for new starters, build a rolling calendar of upskilling sessions, and create clear, user-friendly learning assets that support day-to-day productivity. The role is London-based with hybrid working and occasional travel to other offices with advance notice.

Person Specification
Essential
* Proven experience delivering IT training within a law firm (or legal professional services environment).
* Hands-on experience training and supporting iManage Work (preferably v10+), including best-practice use and user adoption.
* Strong Microsoft 365 skills and confidence training users at all levels; able to tailor content to different learning preferences and styles.
* Experience with business process modelling/use cases and translating workflows into practical training.
* Excellent organisation and time management; able to prioritise and meet multiple deadlines with a flexible, proactive approach.
* Collaborative communicator with a customer-focused mindset and meticulous attention to detail.
* Education: GCSEs (grades 9-4) or equivalent, including at least grade 6 in English and Maths.

Nice to have
* Microsoft Office Certification (Associate/Specialist/Master).
* Experience administering or supporting a Learning Management System (LMS).
* Ability to produce multimedia learning content using tools such as Camtasia or Create Studio (or similar).
* Recognised IT training or L&D qualification (eg, ECDL/ICDL, CIPD L&D, or equivalent).
* Degree in a relevant discipline (eg, Business Information Systems, Computer Science, or similar).
* Two or more years' experience in a comparable professional setting.

Tech Stack You'll Encounter
* Microsoft 365 and Windows 11
* iManage Work 10 and iManage Share
* Microsoft Teams
* Tikit Partner for Windows (P4W)
* Remote access technologies (VPN/SASE, Remote Desktop)
* Digital dictation (Diktamen)
* Legal forms (Oyez)
* Legal e-signing (DocuSign, InfoTrack)
* ShareDo

Key Responsibilities
* Lead the design and delivery of training across multiple formats (workshops, small groups, one-to-one coaching, drop-in clinics, floor-walking, and virtual sessions).
* Own a rolling monthly training programme aligned to business needs and skills gaps.
* Deliver structured IT onboarding for new joiners to ensure a confident start.
* Create and maintain high-quality learning assets (how-to guides, quick reference materials, short videos, and E-learning content).
* Champion adoption and contribute to IT and business change working groups as the voice of the user.
* Collaborate with product/development teams to roll out and train users on bespoke tools - especially iManage - ensuring content stays current with new releases.
* Partner with the Service Desk Manager to identify knowledge gaps and deliver targeted upskilling.
* Provide advanced support on Microsoft 365 applications to help colleagues solve complex tasks efficiently.
* Act as an escalation point for complex software queries during major deployments and upgrades.

How to Apply
Don't delay-send your application via the link below!
Adecco is operating as an Employment Agency. We are an equal opportunities employer and an approved supplier for this role. Your CV will be treated in the strictest confidence, and we will always speak with you before sharing it with any potential employer.
Please note we are an approved supplier for this position.