IT Trainer

IT Trainer

To be the primary point of contact for all IT training needs across the organisation, delivering effective training through various formats including documentation, video guides, 1-to-1 sessions, and group training. Responsible for creating and managing content within the Learning Management System (LMS).

Key Attributes

• Strong communication and interpersonal skills
• Confident and adaptable trainer
• Able to tailor training to varying levels of IT knowledge
• Self-motivated and capable of working independently or as part of a team

Technical Proficiency

• Microsoft Office 365 (Word, Outlook, Excel, PowerPoint)
• Microsoft Teams (including Teams Telephony)
• Desirable: Digital Dictation, Case Management Systems
• General applications (eg, Adobe, web browsers, snipping tools)

Key Responsibilities

1. Deliver IT training, including:
   • New staff inductions
   • 1-to-1 and group sessions (in-person and remote)
   • Regular on-site support across branches
   • Coordination of external training if required
2. Manage and develop the Learning Management System:
   • Create and update documentation, video guides, quizzes, and feedback surveys
3. Collaborate with departmental contacts (Training Buddies'):
   • Train them on system/process updates
   • Ensure training materials reflect current processes
4. Be trained in new technologies and processes to enable staff training
5. Support IT developers in:
   • Creating training materials for new initiatives
   • Developing UAT checklists for upcoming releases
6. Maintain accurate training records for HR

Excellent opportunity within a flexible and engaging environment